Privacy Policy
Last updated: June 28, 2026
This page is short and plain. We want you to know what we do with your info. We do not sell it. We do not share it for ads. We use it to help you with your call.
You call us. We pick up. We take notes. We send help. That is the loop. The notes are kept safe. Only our team can see them.
VoltGuard Electric ("we", "us") respects your privacy. This policy explains what information we collect when you call us and how we use it to provide electrical service. This website is phone-first and does not use contact forms.
Customer information collected for electrical service
When you contact us by phone, we may collect your name, phone number, service address, ZIP code, preferred appointment window, and the details of the electrical problem you're reporting. For emergency calls, we may also ask whether you see sparks, smell heat, have a tripped main breaker, or have a partial outage so we can give safe next steps before a crew arrives.
How we use information
We use customer information to dispatch licensed electricians, confirm service areas, prepare quotes, complete work, document repairs, manage permits when needed, and follow up on warranty or workmanship questions. We do not sell customer information to third parties.
Cookies
This site may use minimal cookies or analytics tools to understand which service and location pages people visit. Analytics data helps us improve navigation, page speed, and local service information. You can disable cookies in your browser settings.
Data retention and security
Service records are kept only as long as needed for scheduling, warranty, accounting, legal, and safety documentation. Access is limited to people who need the information to answer calls, dispatch electricians, perform electrical work, or support completed jobs.
Contact
Questions about this policy? Call (689) 312-9773 — a live electrician answers 24/7.
Privacy note 1
We ask for the basics so we can send help. A name, phone number, city, ZIP code, and service address help us route the call. A short note about the problem helps the electrician bring the right tools.
Privacy note 2
We may write down safety details. If you tell us about sparks, heat, smoke, water, a storm, a tripped main breaker, or a dead outlet, we keep that note with the job. The note helps the crew work safely.
Privacy note 3
We do not sell your call details. We do not trade your phone number for ads. We do not run a contact form that sends your message through extra tools. Phone-first service keeps the path simple.
Privacy note 4
We may use basic site analytics. That means we can see which pages people open most. We use that to make service pages clearer, fix broken links, and make city pages easier to find.
Privacy note 5
You can call if you want to ask about your information. We can explain what we keep, why we keep it, and how service notes are used for scheduling, warranty, permits, billing, and safety records.
Privacy note 6
A service record can help if you call again later. It lets the dispatcher see the past visit, the parts used, the area worked on, and any notes from the electrician. That saves time and helps avoid repeat questions.
Privacy note 7
We keep private details inside the service team. A dispatcher may need the address. An electrician may need the problem notes. An office team member may need invoice details. People outside the job do not need that information.
Privacy note 8
If you call about a dangerous issue, safety comes first. We may ask you to move away from the panel, avoid water, stop using a device, or wait outside. Those notes are used to protect you and the crew.
Privacy note 9
We try to keep this policy easy to read. If something is unclear, call and ask. You do not need a lawyer to understand how your information is used for a normal electrical service call.
Privacy note 10
We may keep permit or inspection details when a job needs them. Panel upgrades, service changes, generators, and larger wiring work can require records. Those records help prove the work was done the right way.
Privacy note 11
We do not need private details that do not help the job. Please do not share passwords, bank logins, alarm codes, or unrelated personal records. If access is needed, share only what is needed for the visit.
Privacy note 12
If a crew must call before arrival, we use the phone number you gave us. If the address is hard to find, we may use your directions. These details are only used to reach the job and complete the service.